Veterinary Receptionist - Cleveland, TN

Mountainstone Veterinary Hospital is hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Part-time
• Salary: Negotiable and based on experience 
• Schedule: Monday, Wednesday, and Friday 8:00am - 5:30pm; every other Saturday 8:00am - 12:00pm

Do you love helping people and their pets feel welcome and cared for? Mountainstone Veterinary Hospital is a busy, fast-paced small animal practice seeking an energetic and compassionate part-time Receptionist to join our front-desk team!  Our receptionists are the first and last impression clients have of our hospital, so we’re looking for someone who thrives on delivering outstanding service, stays calm under pressure, and enjoys making every visit a positive experience.

Why Our Veterinary Receptionists Love Mountainstone Veterinary Hospital

• Team-first culture that’s supportive, fun, and big on growth
• Leadership that listens and invests in your development
• Mentorship, continuing education, and real career pathways
• Flexibility that supports real work–life balance
• A clinic culture that celebrates your unique awesomeness
• Mentoring, growth, and frequent “thanks” — plus coffee runs, ice-cream breaks, and lunch on us

What Our Veterinary Receptionists Bring

• Critical thinking, curiosity, and a can-do attitude
• A love for teamwork, teaching, and being taught
• Commitment to compassionate medicine and a great client experience

• Friendly, professional, and outgoing personality

• Strong verbal communication and customer service skills

• Ability to multitask and stay composed in a fast-paced environment

• Computer proficiency and experience with multi-line phone systems

• A polished, professional appearance and positive attitude

What You’ll Do

• Let your passion for excellent patient care shine — every day

• Greet clients warmly and ensure both clients and pets feel welcome and cared for

• Answer multi-line phones and schedule appointments

• Record accurate communications and clinical histories in patient charts

• Process payments and review medical records, estimates, and discharge instructions with clients

• Provide basic information about foods, medications, and products

• Maintain a clean and organized reception area

Benefits That Have Your Back

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

If you love connecting with people, thrive in a team environment, and want to be part of a hospital that truly cares about its clients and patients, we’d love to meet you!

Diversity, equity, and inclusion are core values at Mountainstone Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.