St. Francis Animal Hospital is hiring a Client Service Representative!
Position Details
- Role: Client Service Representative
- Status: Part-time
- Salary: $18–$20 per hour
- Schedule: Thursday 8-6p, Friday 8-6:30p and 1-2 Saturdays per month
Ready for a role that sparks joy instead of burnout? Under new leadership, [Practice Name] is growing — and we’re looking for creative, sharp, and compassionate Veterinary Technicians to join our team. If you crave a predictable schedule, a supportive crew, and room to learn and lead, you’ll love it here.
St. Francis Animal Hospital is a thriving 6 doctor small animal practice centrally located in Roseville, MN. We are seeking a friendly, customer and team focused Client Service Representative to join our outstanding team and help us provide compassionate care for our patients and clients.
Job Requirements:
- High School Diploma or GED
- 18 years of age or older
- Excellent verbal and written communication
- Stellar client service skills
- A love for animals and the people who bring them for care
Schedule:
This is a part-time position.
We are looking to fill the following hours: Thursday 8-6p, Friday 8-6:30p and one to two Saturdays per month. Opportunity to fill in for the other Client Service Representative’s vacation days.
Our Services Include:
- Preventative Care
- General Medicine
- Exotics (rabbits, ferrets, small mammals, ducks and chickens)
- Dentistry
- Digital Radiology
- Ultrasound
- In House Laboratory and Pharmacy (online pharmacy also available)
- Surgery
- Utilization of Fear Free Techniques
- Behavioral Services
- Hospice and Palliative Care/Euthanasia
- Traditional Chinese Veterinary Medicine/Herbal Therapy
- Acupuncture
- Laser Therapy
We are seeking an individual who shares our core values of excellence, compassion, integrity, respect, gratitude and passion and who is committed to participating and maintaining a positive, open, inclusive team culture.
Job Duties Include (but are not limited to):
- Provide excellent patient care and client service.
- Manage communications between clients, technicians, assistants and doctors.
- Maintain medical records.
- Manage a high-volume multi-line phone system.
- Utilize hospital technology – AviMark, email, fax, voicemails, PetDesk, VetCove, Care Credit and Slack.
- Appointment scheduling.
- Manage appointment flow within the hospital.
- Prepare invoices and collect and process payments.
- Understand and communicate preventative care recommendations.
- Manage client compliance.
- Ability to manage difficult and emotional conversations.
- Maintain professionalism during high stress situations.
- Patient intakes and discharges.
- Awareness of patients’ emotional and physical wellbeing.
- Ensure hospital cleanliness and organization.
- Other duties as assigned.
Benefits of joining the St. Francis Team include:
Financial Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
Think you're the client service representative we're looking for? Apply today!
Diversity, equity, and inclusion are core values at St. Francis Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
