Veterinary Receptionist/Assistant

Innisfil Veterinary Hospital is Hiring a Veterinary Receptionist/Assistant!

Position Details

• Role: Veterinary Receptionist/Assistant
• Status: Full-time
• Salary: From $18 per hour
• Schedule: Rotating between 9am - 4pm & 11am - 7pm Monday through Friday. Alternating Saturdays 9am - 1pm

Are you passionate about pets, people, and providing exceptional care? Innisfil Veterinary Hospital is seeking a friendly, motivated Veterinary Receptionist / Veterinary Assistant to join our compassionate and dedicated team.
Our Client Service Representatives (CSRs) are essential to the success of our hospital. You will work closely with Veterinary Assistants, Registered Veterinary Technicians, and Veterinarians to ensure a smooth, welcoming, and efficient experience for both clients and patients. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in outstanding customer service, we’d love to hear from you!

What You’ll Do

• Greet and assist clients with warmth and professionalism
• Manage phone calls with excellent etiquette and empathy
• Perform front desk and administrative duties
• Support the veterinary care team as needed
• Maintain accurate records using veterinary software
• Process financial transactions and appointments efficiently

What We’re Looking For

• A genuine passion for people, pets, and preventative care
• Strong communication and customer service skills
• A positive attitude and eagerness to learn
• Ability to work well in a collaborative, team-focused environment
• Experience (Preferred)
• 1+ year experience in a veterinary clinic
• 1+ year experience in customer service
• Experience with Avimark veterinary software is an asset

Hours & Availability

• This is a full-time position requiring open availability during:
• Monday–Friday: 9:00 am – 7:00 pm
• Saturday: 9:00 am – 1:00 pm (rotational)

Compensation & Benefits
We value your experience and dedication and offer:

• Competitive pay starting at $18 per hour
• Performance-based bonuses and incentives
• Extended health benefits with generous employer contribution
• Paid Time Off and Paid Holidays
• Uniform/scrub allowance
• Continuing education opportunities
• Employee pet benefits
• And more!

About Us

Innisfil Veterinary Hospital proudly serves the pets and families of the Innisfil community. We are committed to providing high-quality veterinary care while building strong, lasting relationships with our clients. Our team believes in going above and beyond—for each other, our clients, and the pets we are privileged to care for.

If you’re ready to combine your customer service skills with your love of animals and join a supportive, positive workplace where you’re truly appreciated, apply today. We can’t wait to meet you!

Diversity, equity, and inclusion are core values at Innisfil Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.