El Cerrito Veterinary Care is Hiring a Veterinary Receptionist!
Position Details
- Role: Veterinary Receptionist
- Status: Full-time
- Salary: $20 – $25 per hour
- Schedule: Tuesday to Friday
Benefits Highlights
- Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
- Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts
- Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
- Lifestyle Perks You’ll Appreciate: Six paid holidays, and an Employee Assistance Program
We are a busy general practice veterinary clinic providing preventive care, diagnostics, and treatment for companion animals. Our team focuses on building long-term relationships with clients while delivering high-quality, compassionate care to pets at every stage of life.
Position Overview
We are looking for a dependable and personable Customer Service Representative (CSR) to join our front desk team. In a general practice setting, you’ll help manage a steady flow of wellness visits, vaccinations, and routine medical cases while ensuring each client feels welcomed and supported.
Key Responsibilities
- Welcome clients and pets in a friendly, professional manner
- Answer phones and schedule routine appointments (wellness exams, vaccines, rechecks)
- Manage appointment flow and assist with daily scheduling needs
- Check patients in and out, ensuring accurate records
- Process payments and explain invoices clearly
- Communicate with veterinary staff regarding patient status and client needs
- Provide basic education on preventive care (vaccines, flea/tick, wellness plans)
- Maintain a clean, organized reception area
Qualifications
- 1+ year of customer service experience (veterinary or medical office preferred)
- Strong communication and multitasking skills
- Comfortable working in a fast-paced, team-oriented environment
- Basic computer proficiency
- Compassion for animals and excellent client care skills
- High school diploma or equivalent
Preferred Qualifications
- Experience in a general practice veterinary clinic
- Familiarity with veterinary terminology and preventive care services
- Experience with practice management software a plus
What Makes This Role Unique
- Consistent schedule with a focus on routine care (fewer emergencies)
- Opportunity to build relationships with repeat clients and their pets
- Supportive team environment with training and growth opportunities
Financial Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
Join Our Team!
Think you're the veterinary receptionist we're looking for? Apply today!
Diversity, equity, and inclusion are core values at El Cerrito Veterinary Care and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
