Pershing Oaks Animal Hospital is Hiring a Veterinary Receptionist!
Position Details
- Role: Customer Service Representative
- Status: Full-time
- Salary: Negotiable and based on experience
- Schedule: Monday - Friday
3 days a week, 7:30 am - 5:30 pm
1 day a week, 7:30 am - 7:00 pm
Lunch every day 1:00 pm - 2:00 pm
Do you consider cat hair a fashion accessory, and do you introduce yourself to strangers' dogs? Have you ever forgotten your neighbor's name but know every dog on your block? If so, the team at Pershing Oaks Animal Hospital wants to talk!
Pershing Oaks Animal Hospital is looking for an experienced veterinary customer service representative to add to their dedicated team. Working together to establish and uphold the highest standards of patient care, we believe that to care for our patients, we must also care for each other. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. In addition to practicing excellent medicine with exceptional people, Pershing Oaks Animal Hospital offers consistent scheduling, excellent work-life balance, and awesome benefits, including:
Financial Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
Customer Service Representative Responsibilities:
- Greet, check in, and room patients
- Process payments accurately and reconcile the cash drawer daily
- Schedule appointments
- Communicate with and educate owners
- Manage multiple phone lines
- Process all types of communication (phone, email, text) from clients, vendors, and other hospitals
- Maintain knowledge of preventative healthcare recommendations in order to answer client questions, provide education on vaccines, flea and heartworm products, and assist in marketing veterinary services from which their pet would benefit, such as a dental cleaning, senior wellness, and spay and neuter
- Educate clients on products and medications sold, including dietary products, and answer questions regarding product purchase/use
- Maintain the front desk/lobby area – must be clean and presentable at all times
- Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Education and Experience:
- Minimum of 1 year of relevant experience or educational background.
Skills and Abilities:
- Ability to provide excellent customer service to all clients
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Efficiency in utilizing cleaning materials and equipment.
- Capability to perform moderately heavy physical tasks, must be able to lift up to 50lbs.
- Excellent communication skills and a client-focused approach.
We are a full-service hospital that provides exceptional veterinary care for dogs and cats - we absolutely love serving our clients and patients. Our wonderful practice has an In-House IDEXX LaserCyte CBC, Catalyst Chemistry Machine, Sedecal Vet-Ray Digital Radiography, ezyVet Software, and more. Our team is passionate about their work, and we are incredibly close; we have created a family-like atmosphere and an enjoyable work environment. We have proudly served Orlando, FL for over 30 years!
Are you ready to embark on a rewarding journey with us? Apply today and take the first step towards joining our team. We can’t wait to meet you!
Diversity, equity, inclusion, and belonging are core values at Pershing Oaks Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
