Veterinary Receptionist - Richmond, VA

Stratford Hills Veterinary Center is looking for a Client Service Representative!

Position Details

Role: Client Service Representative (Veterinary Receptionist)
Status: Full-time
Salary: Negotiable and based on experience
Schedule:  Monday - Friday with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision insurance, paid time off, employee pet care discounts, and wellness-focused benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Employee Assistance Program, employee discount program, and a supportive workplace culture that values work-life balance

Looking for a veterinary reception role where your compassion, organization, and customer service skills make a difference every day?

Stratford Hills Veterinary Center is seeking an experienced Client Service Representative to join our welcoming, team-oriented small animal practice. As the first and last point of contact for our clients, our reception team plays an essential role in creating exceptional experiences while helping our medical team deliver outstanding patient care.

If you're an experienced veterinary receptionist who enjoys building relationships with clients, thrives in a fast-paced environment, and loves being part of a collaborative team, we'd love to meet you.

Why Our Veterinary Receptionists Love It Here

• Join an established, well-respected small animal practice
• Work alongside a supportive team that values collaboration and communication
• Enjoy a positive hospital culture that promotes work-life balance
• Build meaningful relationships with clients and their pets
• Expand your skills through continuing education and professional development
• Be part of a team that truly appreciates your contributions

What Our Veterinary Receptionists Do

• Welcome clients and create a friendly, professional first impression
• Answer and manage multiple phone lines efficiently
• Communicate with clients in a calm, compassionate, and knowledgeable manner
• Schedule appointments while maintaining an efficient daily schedule
• Maintain accurate electronic medical records
• Process payments and explain invoices when needed
• Review discharge instructions with clients
• Dispense routine medications and preventive products while providing basic client education
• Communicate effectively with veterinarians, technicians, and fellow reception team members
• Help ensure the hospital operates efficiently while delivering exceptional client service

What Our Veterinary Receptionists Bring

• Previous veterinary reception or client service experience preferred
• Experience in a veterinary hospital is strongly preferred
• Fear Free Certification is a plus
• Experience with Avimark practice management software is beneficial
• Outstanding verbal and written communication skills
• Excellent attention to detail and organizational abilities
• A caring, compassionate, and dependable personality
• The ability to multitask and remain organized in a busy environment
• Initiative, professionalism, and a willingness to continue learning
• A positive, team-oriented attitude

The Extras You'll Actually Feel

At Stratford Hills Veterinary Center, we know that exceptional patient care starts with an exceptional team. We work hard to create a workplace where employees feel respected, supported, and encouraged to grow. Whether you're helping a nervous pet parent, collaborating with teammates, or learning something new, you'll find a culture built on kindness, communication, and teamwork.

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) Matching & Roth Retirement Savings Plan
• 529 Savings Plan
• Referral Bonus Program

Wellness Benefits

• Medical, dental, and vision insurance
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Employee Assistance Program
• Employee discount program
• Company-specific online community designed to support your personal and professional growth
• Positive team culture that promotes work-life balance

Join Our Team

If you're passionate about helping people and pets, enjoy working in a collaborative environment, and want to be part of a hospital that truly values its team members, we'd love to hear from you. Apply today and discover the difference you can make at Stratford Hills Veterinary Center!

Diversity, equity, inclusion, and belonging are core values at Stratford Hills Veterinary Center and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.