Client Care Specialist - Seattle, WA

West Seattle Animal Hospital is Hiring a Client Care Receptionist!

Position Details

Role: Client Care Receptionist (CCR)
Status: Full-time
Salary: $22–$23 per hour
Schedule: Four days per week with Saturday availability required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love Pets and People? Your Next Opportunity Could Be Here!

West Seattle Animal Hospital is looking for an exceptional Client Care Receptionist to join our team. This role is ideal for someone who enjoys companion animals, but whose real superpower is working with people.

While this is not a hands-on animal-care position, our Client Care Receptionists are essential members of the veterinary team. You’ll be one of the first people our clients interact with and one of the last they see before heading home. From answering phones and coordinating appointments to supporting clients during stressful situations, you’ll play an important role in creating a warm, professional, and positive hospital experience.

We’re looking for someone who can provide exceptional customer service while staying organized and composed in a busy environment where priorities can change quickly.

Why our Client Care Receptionist Love It Here

• Work a four-day schedule with Saturday availability
• Be an essential part of a busy veterinary hospital
• Build meaningful relationships with clients and the people who love their pets
• Work alongside a collaborative team of veterinary professionals
• Play an important role in creating an exceptional client experience
• Enjoy a position that combines customer service, communication, organization, and problem-solving
• Develop your knowledge of veterinary medicine and hospital operations
• Work in an environment where compassion and professionalism go hand in hand
• Have opportunities to work both independently and collaboratively
• Support clients through everything from routine appointments to emotional and urgent situations
• Join a team that understands just how important the front desk is to a successful veterinary hospital

What our Client Care Receptionist Do

Our Client Care Receptionists keep communication flowing between clients and the medical team while helping the hospital stay organized and efficient.

• Greet clients and patients warmly and professionally
• Answer and manage a multi-line phone system while balancing competing priorities
• Recognize the difference between routine and potentially urgent or emergency situations and communicate appropriately with the medical team
• Schedule a variety of veterinary appointment types
• Check clients and patients in and out
• Coordinate communication between clients, veterinarians, technicians, and other hospital team members
• Maintain accurate electronic and paper patient records and client information
• Prepare and process invoices and payments
• Handle cash and other financial transactions accurately
• Communicate hospital services, recommendations, and general information clearly and professionally
• Help clients understand next steps and information provided by the medical team
• Prepare and clean exam rooms as needed
• Restock retail and hospital items
• Maintain an organized, clean, and welcoming reception environment
• Provide compassionate support during stressful, emotional, or urgent situations
• Create a positive first and last impression for every client who visits our hospital

What You’ll Bring

We’re looking for someone who genuinely enjoys helping people and can balance outstanding customer service with the fast pace of veterinary medicine.

• A minimum of two years of customer-service experience assisting customers both in person and over the phone
• Previous experience in an office or medical environment
• At least one year of animal-care or veterinary experience is highly preferred
• Excellent verbal and written communication skills
• Exceptional customer-service and interpersonal skills
• Experience using multi-line phone systems
• General computer skills, including familiarity with Microsoft Office and Google Chrome
• Ability to learn new programs and software quickly
• Strong typing and data-entry skills
• Excellent organizational and multitasking abilities
• Ability to work effectively both independently and as part of a team
• A self-motivated approach and willingness to take initiative
• Ability to remain calm, compassionate, and professional during busy or emotional situations
• Strong attention to detail and accuracy
• Dependability and punctuality
• Ability to safely lift and carry up to 50 pounds
• Availability to work Saturdays as part of the regular schedule

The Extras You’ll Actually Feel

Being a Client Care Receptionist in veterinary medicine is about much more than answering phones and scheduling appointments.

You’ll often be the person who reassures a worried pet owner, helps a new client feel welcome, recognizes when a phone call may need immediate medical attention, and makes sure important information gets to the right member of the team.

You’ll help clients navigate routine wellness visits, unexpected illnesses, financial conversations, and sometimes difficult or emotional moments. That takes patience, empathy, good judgment, and the ability to communicate professionally even when things get busy.

Our strongest CCRs are caring, friendly, efficient, and confident in the quality of care our hospital provides. They understand that even on the busiest days, kindness and professionalism matter. The first and last impression our clients receive often begins with you—and we don’t underestimate how important that is.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re an experienced customer-service professional who loves pets, enjoys helping people, and stays calm and organized when the phones are ringing and the schedule is moving, we’d love to hear from you.

Bring your communication skills, professionalism, compassion, and attention to detail to a role where you can make a meaningful difference for clients and their pets every day.

Apply today! We look forward to hearing from you.

Please do not call or visit the hospital regarding this position. We kindly ask that all inquiries be submitted through the application process.

Diversity, equity, inclusion, and belonging are core values at West Seattle Animal Hospital and Vetcor. We’re committed to building an inclusive and equitable workplace where every team member feels comfortable being their authentic self, experiences a true sense of belonging, and is empowered to reach their highest potential.