Valrico Animal Clinic is Hiring a Veterinary Receptionist & Pet Care Attendant!
Position Details
Role: Veterinary Receptionist & Pet Care Attendant
Status: Full-Time
Salary: Negotiable and based on experience
Schedule: Flexible weekly schedule with a mix of full and half days, rotating weekend shifts
Benefits Highlights
Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program
Love animals, love people, and want a job where no two hours look the same?
At Valrico Animal Clinic, our Veterinary Receptionist & Pet Care Attendant splits their time between the front desk and the kennel. One moment you’re welcoming a nervous new puppy parent and checking in the afternoon’s appointments. The next, you’re walking a boarding guest, settling in a hospitalized patient, or giving a kennel the deep clean it deserves.
This full-time Veterinary Receptionist & Pet Care Attendant role is a great fit for someone who is dependable, organized, and happiest when they’re moving. You might come from reception, customer service, kennel, shelter, or daycare work, or you might be taking your first step toward a career in veterinary medicine. Either way, you’ll find a team here that values your work and is glad to teach.
Why You’ll Love It Here
- A full-time schedule with access to our complete benefits package, including medical, dental, and vision coverage, paid parental leave, and six paid holidays
- Real variety every shift. As a Veterinary Receptionist & Pet Care Attendant, you’ll build client service and hands-on animal care skills at the same time
- A team-based hospital where veterinarians, veterinary technicians, and customer service representatives count on you as a key part of patient care
- A commitment to Fear Free and low-stress handling, so patients are treated with patience and kindness
- A front-row seat to veterinary medicine and real exposure to how a hospital runs, from the lobby to the treatment area
- A supportive team that offers help before being asked, celebrates each other’s wins, and keeps a positive attitude
- Pride in a high standard of cleanliness and care that you help set every day
What You’ll Do
Front Desk & Client Service
- Greet clients and patients with warmth and professionalism in the lobby and at boarding drop-off and pick-up
- Answer phones, schedule appointments, and manage client communications, including confirmations, reminders, and follow-up calls
- Check patients in and out accurately and efficiently
- Process payments and review invoices with clients
- Explain hospital services, policies, and recommendations clearly
- Maintain accurate client and patient records
- Keep patient flow running smoothly throughout the day by coordinating with veterinarians and technicians
Kennel & Patient Care
- Feed, water, walk, and monitor boarding, daycare, and hospitalized patients according to medical and boarding instructions
- Provide exercise, enrichment, and comfort using low-stress handling techniques
- Watch for changes in appetite, attitude, behavior, mobility, or elimination habits, and report concerns to the medical team right away
- Clean and sanitize kennels, cages, runs, treatment areas, and equipment
- Launder bedding, towels, and linens
- Bathe patients as needed and prepare boarding pets for discharge, making sure every belonging goes home with them
- Help restrain patients for exams, treatments, and procedures, and assist technicians and veterinarians with handling and basic care
- Stock hospital and kennel supplies, and dispose of waste and biohazard materials according to protocol
- Keep the whole facility clean, including exam rooms, isolation wards, break rooms, and the lobby
- Help with opening and closing duties, and follow all OSHA, safety, sanitation, and infection-control protocols
What You’ll Bring
- A high school diploma or equivalent
- Excellent customer service and communication skills, plus compassion for animals and the people who love them
- The ability to multitask, stay organized, and prioritize your time in a fast-paced environment
- The ability to safely handle dogs, cats, and other companion animals of all sizes and temperaments
- The ability to lift, carry, and restrain animals up to 50 pounds on your own, and heavier animals with help
- Comfort standing, walking, bending, stooping, and kneeling for long periods, and working in varying temperatures, including outdoor walking areas
- Availability for rotating day and afternoon shifts, including weekends and holidays
- Strong attention to detail, reliability, and a habit of taking ownership of your work
- A positive, team-first attitude and a willingness to jump in wherever the hospital needs support
- Previous veterinary, reception, customer service, kennel, boarding, daycare, or shelter experience preferred but not required
- Experience with veterinary software or appointment scheduling is a plus
- Knowledge of animal behavior and restraint techniques is a plus
- An interest in growing a career in veterinary medicine or animal care is a bonus
Benefits You Can’t Beat
Financial Benefits
- A flexible approach to compensation that reflects your skill set and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program
- Referral bonus program
Wellness Benefits
- Health insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
Join Our Team!
If you’re a people person and an animal person who takes pride in a warm welcome, clean kennels, and happy pets, we’d love to meet you. As our Veterinary Receptionist & Pet Care Attendant, you’ll be part of every patient’s visit, from the moment they walk through our doors to the moment they head home.
Apply today and join the team at Valrico Animal Clinic!
Diversity, equity, and inclusion are core values of Valrico Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
