Client Care Specialist - San Leandro, CA

Are you looking for a fast-paced and challenging role within the veterinary industry?

Good Samaritan Veterinary Hospital is looking to add a full-time Client Care Specialist to our team. Client Care Specialist duties include being the first point of contact for clients, handling client inquiries in person and over the phone, scheduling appointments, managing client accounts, as well as admitting and discharging patients. As our first point of contact, you will be delivering personalized and dedicated client care to all patients and owners.

By joining the Client Care Specialist team at Good Samaritan Veterinary Hospital, you can enjoy a meaningful career in a fun but professional team-oriented atmosphere. We value the personal and professional growth of all staff members. If you have the ability to work in a fast-paced environment, strive to never stop learning, and have a fiery passion for vet medicine, Good Samaritan Veterinary Hospital may be the place for you!

Exceptional communication skills and providing top-notch client service are just a couple of the skills it takes to be a successful Client Care Specialist. Some of the critical skills that we are looking for with this particular opportunity include:

• You will be passionate about pet welfare and exceptionally kind
• You will excel at client communication and embrace our purpose of providing excellent veterinary care and educating on responsible pet ownership
• You will possess effective time management and organizational skills, with the ability to take the initiative, multitask, and prioritize
• You will possess the ability to maintain a calm disposition while working in a busy and dynamic client service environment
• You will be trustworthy, friendly, and a team player – but also able to work unsupervised when necessary

We offer an excellent package for your physical, emotional, and financial wellbeing that includes:

Financial Benefits: 

• A flexible approach to compensation that will reflect your skillset and future performance
• $18 - $25 per hour depending on experience
• 401(k) matching & Roth Retirement Savings Plan
• 529 Savings Plan
• Referral bonus program 

Wellness Benefits: 

• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products

• Pet food discount program 

Workplace Benefits: 

• Quarterly Team Rewards Bonus Program
• Professional development opportunities 
• Continuing education allowance
• Uniform allowance 
• Ability to join our VetCor Techlife Facebook group of over 800 veterinary technicians company-wide

Lifestyle Benefits

• Employee Assistance Program
• Employee discount program

Think you’re the Client Care Specialist we’re looking for? Join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners!

Diversity, equity, and inclusion are core values at Good Samaritan Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.