Veterinary Receptionist - Olympia, WA

We are looking for an experienced Veterinary Receptionist to join our team. Are you passionate about animal welfare and nurturing the human-animal bond? Do you believe client education is the key to ensuring our pets live happy and healthy lives? Do you LOVE puppy kisses and kitty face nudges? If so, Steamboat Animal Hospital wants YOU on its team!

Let us introduce ourselves! We are a team-oriented, 6 doctor practice looking to add an experienced Customer Service Representative to our crew of passionate professionals. We believe in a “better together” philosophy because we know we are at our best when we celebrate ourselves and each other. As a result, most people call us Steamboat Animal Hospital, but our staff calls us the best work family they ever had. 

Veterinary Front Office Responsibilities:

• Greet all clients with a positive greeting; answer phones; take messages and answer basic client questions
• Know the range of services the practice provides and the species it treats; advise clients/recommend services for their pets; provide estimates
• Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly
• Understand and use special record notations, and make appropriate notes in patient records
• Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission
• Maintain medical records, establish or understand medical record filing systems
• Handle all cash transactions including deposits and invoicing

Veterinary Front Office Qualifications:

• Must have a high school diploma or equivalent
• Advanced animal care, client/customer interaction, receptionist experience required
• Excellent communication skills
• Possess a good attitude and contribute to a positive work environment
• Knowledge of and ability to use medical abbreviations

Steamboat Animal Hospital strives to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. In addition to practicing excellent medicine with exceptional people, Steamboat offers competitive and awesome benefits, including:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
• $17.25 per hour
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance 
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• Continuing education allowance 
• Uniform allowance  

Lifestyle Benefits: 

• Six paid holidays 
• Employee Assistance Program 
• Employee discount program 

Come join our team! We look forward to your contributions towards a meaningful mission where you will make a difference in the lives of pets and their owners!

Diversity, equity, and inclusion are core values at Steamboat Animal Hospital  and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.