We are building something special at Country Critters Veterinary Hospital, and this is your chance to be part of it! We're looking for a Customer Service Representative who brings creative ideas, critical thinking abilities, and a desire to make a difference. Here at Country Critters Veterinary Hospital, we take work-life balance and personal well-being seriously. Our hours reflect our belief in the importance of self-care, and we offer awesome benefits to support a healthy and positive work environment.
What Makes This Role Exceptional?
- No Weekend Shifts! Enjoy your weekends off, giving you time for personal adventures or relaxation.
- No Late Evening Hours! Appreciate a schedule that allows you to spend your evenings as you please.
- Supportive Environment: Join a workplace where your contributions matter, and professional growth is encouraged.
We have also put together some great benefits, including:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
Wellness Benefits:
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- State license reimbursement
- VTNE exam fee reimbursement
- Continuing education allowance
- Access to our Vetcor Techlife Facebook group, including thousands of veterinary technicians company-wide
Lifestyle Benefits:
- Employee Assistance Program
- Employee discount program
About the Role Qualifications for this position include a genuine love for animals, excellent communication skills, and a knack for problem-solving. Prior customer service experience is a plus, but a positive attitude and a willingness to learn are a must.
Key Responsibilities:
- Maintain a clean environment
- Properly answer multi-line phone system: assess, prioritize, and direct phone callers.
- Maintain a professional reception area
- Greet & welcome client and patients
- Check in clients/patients, collect pertinent information
- Confirm the next day's appointments according to protocol
- Schedule client/patients for efficient use of doctor & staff time
- Collect payment from patients at the time of treatment
Preferred Skills & Attributes:
- Great interpersonal skills
- Self-motivated and able to work independently as well as part of a team
- Able to adapt to office policy improvements
- Conflict resolution experience
- Customer service or patient relations experience
- Quick response/accurate data entry
So what are you waiting for? Apply today!
Diversity, equity, and inclusion are core values of Country Critters Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
