Soundview Veterinary Hospital is looking to add a full-time Client Service Representative to our front desk team. Our CSRs are the face of our practice. This role plays an important part in our community reputation and in supporting our clients and patients by providing great customer service. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. In addition to practicing excellent medicine with exceptional people, Soundview offers consistent scheduling, excellent work-life balance, and awesome benefits, including:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- $16.66 - $18.00 / hr
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral bonus program
Wellness Benefits:
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration!
Lifestyle Benefits:
- Six paid holidays
- Employee Assistance Program
- Employee discount program
Our Client Service Representatives should be ready to:
- Answer phones professionally, look up client information, schedule appointments, take messages, and answer client’s questions.
- Greet all clients with a smile and welcoming tone.
- Prioritize between routine cases and emergency cases and schedule accordingly.
- Generate invoicing, explain invoices to clients, and process payments.
- Maintain strict confidentiality regarding clients and patients.
- Know and use medical abbreviations to make appropriate notes in patient records and appointment notes.
- Maintain medical records. Establish or understand medical record filing systems.
- Count and record cash flow. Prepare bank deposits.
What else is in it for you?
- No nights, no weekends, and no holiday shifts
- A clinic culture dedicated to positivity, support, and mental well-being
- Mentoring and support as you grow and advance your career – The more you know, the better off we all are!
Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners. Apply now!
Diversity, equity, and inclusion are core values at Soundview Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
