Veterinary Receptionist - Hadley, MA

Valley Veterinary Hospital is seeking a full-time customer service representative to join our team! We are looking for hardworking, motivated individuals who enjoy dogs and cats and want to work alongside us as a member of our busy team. At Valley Veterinary Hospital, we are passionate about the care we provide both for pets and clients. We are seeking a client service representative to support our goal of maintaining a cheerful, positive, and professional environment for our clients and their pets while providing them with what they need. 

This is a full-time position with a flexible schedule – though rotating Saturday shifts will be required. While we emphasize preventative and wellness care here at Valley Vet, we also offer a full range of services including surgery, dentistry, radiology, ultrasonography, and in-house lab work. Working alongside other team members, client service representatives answer phones and emails, scan in and maintain accurate records, schedule appointments, control the flow of clients and patients, create invoices, communicate extensively with clients, doctors and technicians, handle money, and open and/or close the hospital. Customer service representatives operate under the supervision of the Lead Customer Service Representative and/or Hospital Manager. 

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 

• 401(k) matching & Roth Retirement Savings Plan 

• Flexible Spending Account 

• 529 Savings Plan 

• Tuition Support Program 

• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 

• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance 

• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child 

• Sick Time / Paid Time Off 

• Free/discounted lab work for all employee pets 

• Pet discounts on services and products 

• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 

• Professional development opportunities  

• State license reimbursement 

• VTNE exam fee reimbursement 

• Continuing education allowance 

• Uniform allowance  

• A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration! 

Lifestyle Benefits: 

• Six paid holidays 

• Employee Assistance Program 

• Employee discount program 

What’s in it for you: 

• Flexibility with scheduling to ensure a healthy work-life balance 

• Opportunity to use your veterinary skills to better your community 

• A clinic culture that celebrates your unique awesomeness! 

• Occasional coffee runs, ice cream parties, and meals on us 

• A breakroom stocked with coffee, drinks, snacks, and candy  

• Lunch breaks on the reg 

• 4 and 5-day work weeks offered 

• No on-call shifts or holidays 

• Mentoring and support as you grow and advance your career – The more you know, the better off we all are 

Think you’re the Customer Service Representative we’re looking for? Awesome! Join our team and see the difference we can make in our people and patients' lives!  

Diversity, equity, and inclusion are core values at Valley Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potent