Veterinary Receptionist - Mead, WA

Mt Spokane Veterinary Hospital, a 5-doctor practice with a well-established staff committed to unparalleled patient care and exceptional customer service, is looking to add a full-time receptionist superstar to our team! We are more than a group of compassionate veterinary professionals; we are a supportive team that believes in a 'better together' philosophy and strives to cross-train and educate our staff so that we can all find a growth path.

In this Veterinary Front Office position, you will be immersed in an atmosphere that is both inspiring and fun, and where you can gain new perspective and insight that will propel you along your chosen career path. Your team of professional co-workers will feel more like an extended family that genuinely cares about helping you achieve your goals. Pet owners will appreciate your knowledgeable assistance, and our furry clients will thank you with licks and smiles. In return for your valuable input, you will receive benefits that include a pet perks plan and generous paid time off. 

In addition to offering a clinic culture of compassion and support, we also offer some exceptional benefits, including: 

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 

  • $16.00 - $19.00 / hour (depending on experience)

• 401(k) matching & Roth Retirement Savings Plan 

• Flexible Spending Account 

• 529 Savings Plan 

• Tuition Support Program 

• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 

• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance 

• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) 

• Sick Time / Paid Time Off 

• Free/discounted lab work for all employee pets 

• Pet discounts on services and products 

• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 

• Professional development opportunities  

• Continuing education allowance 

• Uniform allowance  

Lifestyle Benefits: 

• Six paid holidays 

• Employee Assistance Program 

• Employee discount program

Got some killer client communication skills to bring to the table? Fantastic!  Want to show off those phenomenal time management and organizational skills you’ve worked so hard to master?  We can’t wait to see you in action!  

Our team members should be ready to:

• Let your passion for pets and veterinary care shine every day.
• Grow as a professional and encourage the growth of others.
• Greet all clients with a positive greeting; answer phones; take messages and answer basic client questions.
• Know the range of services the practice provides and the species it treats; advise clients/recommend services for their pets.
• Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly.
• Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission.
• Maintain medical records, establish, or understand medical record filing systems.
• Handle all cash transactions including deposits and invoicing.
• Be willing to be part of a workplace where genuinely appreciating each other is more than some motivational poster on the wall.
• Laugh. Life is short; smile while you still have teeth. 
• Celebrate birthdays, new babies, anniversaries, and other life events because they're important!

Veterinary Front Office Qualifications:

• Must have a high school diploma or equivalent.
• Advanced animal care, client/customer interaction, and receptionist experience are required.
• Excellent communication skills
• Possess a good attitude and contribute to a positive work environment.
• Knowledge of and ability to use medical abbreviations.

What we're willing to give in return:  

• Mentoring and support for all team members
• Flexibility with scheduling to ensure a healthy work-life balance.
• Opportunity to use your veterinary skills to better your community.
• A clinic culture that celebrates your unique awesomeness!
• Occasional coffee runs, ice cream parties, and meals on us
• A fridge stocked with drinks and snacks – always!
• Lunch breaks on the reg
• 15-29 hours a week
• Rotating Saturday shifts
• No nights, on-call shifts, after-hour emergencies, or holiday hours
• Support as you grow and advance your career – The more you know, the better off we all are!

Think you're the Receptionist we've been looking for? Let's find you the perfect place in our pack! Apply today so we can get started! 

Diversity, equity, and inclusion are core values at Mt. Spokane Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.