We are building something special at Horton Animal Hospital Discovery, and this is your chance to be part of it! We're looking for an experienced client care specialist who bring creative ideas, critical thinking abilities, and a willingness to be the best. If this sounds like the team you’ve been looking for, but thought it didn’t exist, then Horton Animal Hospital Discovery may be the place for you!
Looking for a practice that will value your opinions, hear your ideas, and prioritize teamwork as a core value? Horton Animal Hospital Discovery believes in a 'better together' philosophy and appreciates the diversity that each team member brings to our practice. We are also encouraged and are excited to hear about having a great life outside the hospital. Our scheduling reflects our belief in the importance of self-care, and we offer fantastic benefits to support a healthy and positive work environment, including:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral bonus program
Wellness Benefits:
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits:
- Six paid holidays
- Employee Assistance Program
- Employee discount program
We are currently looking for a Client Care Specialist with a strong skillset as a self-starter, multitasker, and friendly customer service. Our available shifts include days, overnight and weekend shifts Monday through Sunday. Full-time schedules typically 7am-7pm, 7pm-7am,7am-5pm, 7pm-3am shifts per week (average 36-40 hours per week). Our management team of two hospital managers and a front office manager are dedicated to making this hospital a place where our staff feel respected, valued, and supported.
Responsibilities included but are not limited to:
- Answering a multiline phone system
- Greeting clients and patients when they enter and leave the hospital
- Scheduling and confirming appointments for general services and emergency services
- Cash handling/payment transactions, including processing of Care Credit, Scratch Pay Loan, and insurance claim forms
- Providing compassionate care and a home away from home for hospitalized pets
- Client communication, including placing outbound calls for follow-ups and reaching out to prospective clients
- Hospital & patient hygiene and maintenance
- Medical documentation and billing
- Always treat all animals humanely, properly, and with compassion, regardless of the situation or circumstance.
- Work well with all employees and ensure that your actions support the hospital’s ethical principles and standards of practice.
- Regular attendance and reliability are essential functions to fulfill the requirements of this position.
- Comfortable working on your feet for the majority of your 8–12-hour shifts
- Physically able to lift 50 lb. unassisted.
- Strong communication and client service skills are a must. Often, considerable tact and diplomacy are required.
- Ability to work with clients and patients in a professional, friendly, hospitable manner.
Requirements:
- Able and willing to work weekends, nights, and holidays.
- Has at least 1 to 2 years of experience working in a small animal practice or kennel work.
What’s in it for you:
- Flexibility with scheduling to ensure a healthy work-life balance
- Employee benefits that strengthen both the body and the mind
- A clinic culture that celebrates your unique awesomeness!
- Occasional coffee runs, potlucks, and meals on us
- A fridge stocked with drinks and snacks – always
- Mentoring and support as you grow and advance your career – The more you know, the better off we all are!
If you are passionate about animal care and have the necessary qualifications, we would love to hear from you! Join our team of dedicated professionals who are committed to providing the highest quality care for our animal patients.
Diversity, equity, and inclusion are core values of Horton Animal Hospital Discovery and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
