Client Service Representative – PetVet Animal Hospital
Are you a people person who thrives in a fast-paced, compassionate environment? PetVet Animal Hospital is looking for a Client Service Representative (CSR) to join our growing team! As the first face our clients see, you'll play a key role in setting the tone for exceptional care and service.
Position Overview:
The CSR is the first point of contact for clients—in person, by phone, and through correspondence. This role requires excellent communication skills, a professional demeanor, and the ability to multitask in a busy veterinary setting. You'll be working with a dedicated and fun-loving team in a culture that values growth, teamwork, and Aloha.
Primary Responsibilities:
- Greet clients and pets warmly and professionally
- Answer multi-line phones, schedule appointments, and manage client communication
- Educate clients about our services and basic pet care
- Maintain accurate client and patient records in our veterinary software
- Process invoices, collect payments, and handle financial transactions
- Support patient check-ins and check-outs, review consent forms
- Assist with retail product sales and restocking
- Perform clerical duties such as faxing, mailing, filing, and ordering supplies
- Clean and maintain the front desk and lobby areas
- Assist with light animal handling (e.g., weighing pets)
- Collaborate with fellow team members and support hospital operations
What We’re Looking For:
- Friendly, outgoing, and client-service focused personality
- Excellent verbal and written communication skills
- Strong multitasking and organizational ability
- Ability to work efficiently in a fast-paced environment
- Experience in customer service or animal-related fields preferred
- Basic animal handling comfort is a plus
- Reliable and team-oriented with a strong work ethic
- Flexible availability, including some evenings and weekends
Benefits of Joining the PetVet Ohana:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
Wellness Benefits:
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and long term disability, legal plan, and employee, spouse, and child-dependent life insurance
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
Lifestyle Benefits:
- Employee Assistance Program
- Employee discount program
Why PetVet?
Our ever-growing, 11-doctor practice is full of enthusiastic, dedicated team members who believe in delivering outstanding medicine and warm, personalized service. We work hard, learn constantly, support one another, and truly love what we do.
At PetVet, diversity, equity, inclusion, and belonging are core values. We are committed to building and sustaining a culture where everyone feels welcome, heard, and empowered to thrive.
What are you waiting for? Come grow with us—apply today and bring your Aloha spirit to the PetVet Ohana!
