Lead Veterinary Receptionist - Palatine, IL

Location US-IL-Palatine
ID 2025-8838
Category
Client Care
Position Type
Full-Time

Who we are

Rand Road Animal Hospital has been proudly caring for pets and their families in the Palatine community since 1970! We’re a full-service, small animal clinic with an updated, well-equipped facility—and an even more amazing team. We’re looking for a Lead Client Services Representative to be the friendly, organized, and compassionate first point of contact for our clients.

 

What You’ll Be Doing:

 

As our Lead CSR, you’ll be the face (and voice!) of Rand Road Animal Hospital. You’ll:

  • Welcome clients in person, by phone, and via email with warmth and professionalism
  • Schedule appointments and manage our appointment book
  • Check clients in and out, process payments, and help balance our daily totals
  • Keep the front desk organized and running smoothly

Why You’ll Love Working With Us:

  • A supportive culture built on kindness, respect, and collaboration
  • A friendly, close-knit team that’s passionate about caring for pets
  • No weekend shifts or after-hours calls—we respect your time and value work-life balance
  • We truly treat our patients like family—and our team like gold

 

Perks & Benefits You’ll Actually Use:

 

Financial Benefits:

  • Flexible compensation tailored to your experience and growth
  • 401(k) matching & Roth Retirement Savings Plan
  • Flexible Spending Account (FSA)
  • 529 College Savings Plan
  • Tuition Support Program
  • Employee Referral Bonus Program

Wellness Benefits:

  • Medical, dental, and vision insurance
  • Supplemental insurance (accident, critical illness, disability, legal, and life coverage)
  • Paid parental leave—up to three weeks of full pay for birth or adoption after one year
  • Sick time and PTO
  • Free or discounted lab work for your pets
  • Discounts on pet services, products, and food

Workplace Benefits:

  • Quarterly Team Rewards Bonus Program
  • Continuing education allowance
  • Professional development opportunities
  • Uniform allowance

Lifestyle Benefits:

  • Six paid holidays
  • Employee Assistance Program
  • Exclusive employee discount program

 

If you’re looking to join a team that values compassion, teamwork, and a little fun along the way—this is the place for you. Come grow with us.  Apply today!

 

Learn more at randroadanimalhospital.com
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