Hospital Manager – Lake Shore Pet Hospital | Pasadena, MD
Lake Shore Pet Hospital, a well-established and AAHA-accredited small animal practice in Pasadena, MD, is seeking a Hospital Manager to lead our compassionate and community-focused team and oversee the daily operations of our growing hospital.
Since 2016, our 3-doctor practice has been committed not only to delivering high-quality veterinary care, but also to giving back—partnering with organizations such as Miri's Haven Senior Rescue, Operation 4 Paws, Baltimore Animal Rescue and Care Shelter, and Mid-Atlantic German Shepherd Rescue.
As the Hospital Manager, you will play a pivotal role in ensuring the smooth operation of the hospital. This is a hands-on leadership position, working closely with our Chief of Staff to guide a high-performing team. The role combines on-the-floor support with administrative oversight and strategic management responsibilities.
Key Responsibilities:
Oversee daily operations of the hospital to ensure efficiency and a positive client experience
Support the clinical team with technician duties as needed to ensure smooth workflows and patient care
Monitor the financial health of the practice, including budgeting, forecasting, and tracking key performance indicators (KPIs)
Ensure compliance with veterinary regulations, safety standards, and hospital protocols
Foster a collaborative and inclusive team culture that aligns with our mission and values
Lead staff recruitment, training, scheduling, performance management, and professional development
Preferred Qualifications:
Veterinary technician or veterinary support background, with a thorough understanding of hospital operations
Experience with veterinary practice management systems (e.g., AVImark, Cornerstone, ezyVet)
Proven leadership and management experience, ideally within a veterinary or medical setting
Strong financial and business acumen, including experience with KPIs and strategic growth
Excellent interpersonal, communication, and problem-solving skills
Commitment to delivering exceptional client service and quality patient care
Requirements:
Minimum of 30 hours per week, with preference for candidates available up to 35 hours
Flexibility to adapt to evolving hospital hours, including some evenings and weekends
