Willard Veterinary Clinic is Hiring a Client Service Representative!
Position Details:
Role: CSR/Receptionist
Status: Full or part-time
Salary: $20.00 - $25.00 based on experience
Schedule: Flexible with rotating Saturdays
Willard Veterinary Clinic is looking for a friendly, caring, and dependable Customer Service Representative (CSR) to join our busy 7-doctor team. If you love helping people and their pets and enjoy being part of a supportive, fast-paced clinic, we’d love to meet you!
As the first point of contact for our clients, you’ll set the tone for a great experience—creating a warm, welcoming, and professional environment from the moment they reach out.
What You’ll Do
- Delight our clients: Greet pets and people warmly, listen with empathy, and go the extra mile to help.
- Be the face of the clinic: Build positive, lasting relationships with clients and their pets.
- Keep things moving: Support teammates, stay organized, and help the day run smoothly.
- Communicate clearly: Ensure information flows accurately between clients, doctors, and staff.
Day-to-Day Responsibilities
- Client Interaction
- Welcome clients and patients and make them feel at home.
- Offer compassionate support during stressful moments.
- Maintain professionalism and kindness—even when it’s busy.
- Communication
- Answer and triage phone calls, routing with appropriate urgency.
- Share clear, accurate updates with clients and the medical team.
- Handle verbal and written communications with care and attention.
- Administrative & Operational
- Schedule appointments efficiently and accurately.
- Check clients in and out and process payments securely.
- Maintain up-to-date medical records and client files with confidentiality.
- Clinic Support
- Help manage lobby flow and keep the day on track.
- Balance hospitality with operational awareness so the team (and clients) have a smooth experience.
You’ll Be Great In This Role If You Have:
- Excellent people skills and a genuine love for customer service.
- Emotional intelligence and empathy.
- Strong multitasking abilities in a fast-paced, nuanced environment.
- Clear verbal and written communication.
- Discretion and trustworthiness with sensitive information.
- A calm, adaptable approach under pressure.
Benefits:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits:
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits:
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
This role is perfect for someone who thrives in a client-facing, mission-driven environment and wants to make a real difference for pets and the people who love them.
Diversity, equity, and inclusion are core values at Willard Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
