Have you met University Vet Hospital?! Let us introduce ourselves! We are a team-oriented, 5-doctor practice of passionate professionals looking to add a veterinary receptionist to our crew! At University Veterinary Hospital, we believe in a “better together” philosophy. We are at our best when we celebrate ourselves and each other. As a result, both staff and patients flourish!
We boast a fantastic group of people you will love working with every day. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. In addition to practicing excellent medicine with exceptional people, University Veterinary Hospital offers consistent scheduling, an excellent work-life balance, and comprehensive benefits, including,
Job Summary
The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.
Benefits:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- $21.50 - $24.50 per hour (depending on experience)
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral bonus program
Wellness Benefits:
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- State license reimbursement
Lifestyle Benefits:
- Six paid holidays
- Employee Assistance Program
- Employee discount program
What’s in it for you:
- Opportunity to use your veterinary skills to better your community
- A clinic culture that supports creativity and positivity
- Occasional coffee runs and weekly meals on us
- A breakroom stocked with drinks and snacks
- Lunch breaks on the regular
- 4-day work weeks
- No nights or on-call shifts
- Mentoring and support for all team members as you grow and advance your career—The more you know the better off we all are!
Job Responsibilities
- Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.
- Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
- Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
- Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.
- Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication.
- Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
- Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
- Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
- Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
- Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
- Demonstrates a full working knowledge of PIMS procedures and functional applications.
Skills and Basic Qualifications:
- High school diploma or GED required. Bachelor’s degree preferred.
- Must be able to sit for longer periods of time and perform desk work
- Must be able to respond to emergencies
- Prior client service experience in related area preferred but not required
- Proper telephone etiquette and client service excellence
- Basic veterinary medical knowledge, including products and services
- Excellent oral and written communication skills
- Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)
- Strong organizational skills with ability to multi-task and still attend to details
Join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their families.
Diversity, equity, and inclusion are core values at University Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
